Remote Infrastructure Service Delivery Analyst

Health Care Service Corporation; Chicago (IL); On-site; USD 62,000 - 136,000; Full time

Job summary

Health Care Service Corporation is seeking a skilled IT operations professional to support 24x7 infrastructure across production and non-production environments as part of a remote team. You will use analytics to improve service quality, handle incidents escalated by vendors, and transition knowledge from design/build groups.

You will also oversee vendor performance and continuous improvement. The role emphasizes networking, ITIL/ITSM practices, and strong communication under pressure, with a

Qualifications

• Bachelor degree or equivalent IT experience and 2–4 years in IT.
• ITIL v3 framework knowledge required.
• ITSM systems knowledge.
• Infrastructure technologies including monitoring and event management.
• Networking experience incl. TCP/IP, VLANs, Routing/Switching, DNS, DHCP, VPN.
• Vendor management and incident handling experience.
• Adaptability and ability to manage change.
• Performance/metrics-driven decision making.

Responsibilities

• Handle 24x7 operations infrastructure support for all environments.
• Analyze using analytics to improve service, availability and customer interactions.
• Resolve incidents escalated by vendors and transition knowledge from design/build teams.
• Manage vendor performance and accountability.

Skills

ITIL v3

Incident management

RCA

Supplier management

Performance metrics

Change management

Customer service

Conflict management

Networking concepts

Monitor/alerting

Education

Bachelor's degree in IT or related field

Technical Certification

Tools

Cisco Catalyst

Cisco ACI

SD-WAN

DNS/DHCP

Firewall technologies

Job description

Health Care Service Corporation is seeking a skilled IT operations professional to support 24x7 infrastructure across production and non-production environments as part of a remote team. You will use analytics to improve service quality, handle incidents escalated by vendors, and transition knowledge from design/build groups.

You will also oversee vendor performance and continuous improvement. The role emphasizes networking, ITIL/ITSM practices, and strong communication under pressure, with a