Remote Infrastructure & Operations Delivery Director

Otsuka America Pharmaceutical Inc.; Phoenix (AZ); Remote; USD 169,000 - 253,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental coverage

Vision coverage

401(k) with company match

Job summary

Otsuka America Pharmaceutical Inc. is seeking a senior leader to build and run the horizontal delivery and service management engine of the Infrastructure and Operations function.

The role partners with IT Business Partners, Platform Leads, EPMO, Finance, Enterprise Architecture and Security to translate enterprise demand into prioritized infrastructure capabilities. Key responsibilities include platform lifecycle management, Lean-Agile adoption, capacity planning, release readiness, and risk

Qualifications

• 7-10 years IT experience with 3-5 years in infrastructure/operations or technology delivery.
• Experience delivering and operating enterprise infrastructure and end-user technology services across cloud and data center platforms.
• ITIL-based service design and service delivery experience in regulated environments.
• Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices across globally distributed teams.
• Experience with quarterly planning, platform roadmap development, portfolio prioritization, dependency management.
• Hands-on IT Service Design, Service Introduction and operational readiness for infrastructure and workplace capabilities.
• Vendor and stakeholder management across Delivery Managers, Platform Leads, Product Managers, and Service Leads.

Responsibilities

• Coordinate end-to-end delivery activities for assigned platforms and services from strategy to retirement.
• Promote Lean-Agile, SDLC, and delivery management practices across Infrastructure & Operations teams.
• Establish capacity vs demand and risk management in a regulated environment.
• Ensure IT Service Introduction, Release Management, and Change-and-Adoption discipline for new capabilities.
• Coordinate cross-functional teams to deliver integrated, cross-platform services.
• Communicate delivery status, risks, and recommendations to senior leadership.
• Partner with Information Security, Testing and Validation, Quality, and Compliance to meet GxP and privacy requirements.

Skills

Lean-Agile

Delivery management

Cross-functional leadership

ITIL-based service design

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

MBA with technology focus (preferred)

Tools

SAFe

ITSM/CMDB

ServiceNow

Job description

Otsuka America Pharmaceutical Inc. is seeking a senior leader to build and run the horizontal delivery and service management engine of the Infrastructure and Operations function.

The role partners with IT Business Partners, Platform Leads, EPMO, Finance, Enterprise Architecture and Security to translate enterprise demand into prioritized infrastructure capabilities. Key responsibilities include platform lifecycle management, Lean-Agile adoption, capacity planning, release readiness, and risk