Remote Income Maintenance Caseworker — Help Families Thrive

Commonwealth-of-Pennsylvania; Ewing (PA); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Free parking

Telework possible (part-time)

Job summary

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker in Armstrong County to assess eligibility for financial assistance, Medicaid, SNAP, LIHEAP and related programs. After completing IMSTP, you will conduct interviews, apply regulations, and document case decisions in a structured office setting.

This full-time role offers Telework potential and a standard 37.5-hour work week, with typical hours 8:30 AM–5:00 PM, and a starting salary of

Qualifications

• Four years of experience in interviewing or data interpretation.
• A bachelor's degree.
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing

Data interpretation

Regulatory knowledge

Customer communication

Education

Bachelor's degree

Equivalent experience

Job description

The Commonwealth of Pennsylvania's Department of Human Services is seeking an Income Maintenance Caseworker in Armstrong County to assess eligibility for financial assistance, Medicaid, SNAP, LIHEAP and related programs. After completing IMSTP, you will conduct interviews, apply regulations, and document case decisions in a structured office setting.

This full-time role offers Telework potential and a standard 37.5-hour work week, with typical hours 8:30 AM–5:00 PM, and a starting salary of