Remote Income Maintenance Caseworker

Commonwealth of Pennsylvania; Tunkhannock (Wyoming County); On-site; USD 53,000 - 81,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker in Wyoming County to determine eligibility for financial assistance, Medicaid, SNAP, and other programs. You will guide customers toward resources in a cooperative, service‑oriented office environment.

After completing an 8‑week IMSTP, you will perform interviews, apply regulations, document decisions, and manage case workloads while working a full schedule from 8:30 AM to 5:00 PM.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree; or
• Any equivalent combination of experience and training.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions.
• Data Entry: Enter information into automated systems and perform manual calculations for case processing.
• Case Documentation: Write clear and thorough case comments to record changes and document decisions.
• Deadline Management: Complete all assigned work within required timeframes and established procedures.

Skills

Interviewing

Data interpretation

Customer communication

Education

Bachelor's degree

Equivalent experience and training

Job description

The Commonwealth of Pennsylvania's Department of Human Services seeks an Income Maintenance Caseworker in Wyoming County to determine eligibility for financial assistance, Medicaid, SNAP, and other programs. You will guide customers toward resources in a cooperative, service‑oriented office environment.

After completing an 8‑week IMSTP, you will perform interviews, apply regulations, document decisions, and manage case workloads while working a full schedule from 8:30 AM to 5:00 PM.