Remote Inbound Support Specialist

CenterWell Pharmacy; Arizona; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Remote work option

HireVue interview process

Job summary

CenterWell Pharmacy seeks an Inbound Contacts Representative to respond to incoming inquiries by phone, chat, or email. The role includes basic administrative and customer-support tasks and covers routine, patterned assignments.

The position is remote with a 40-hour work week. Strong Microsoft Office skills and reliable home internet are required, with occasional travel to Humana offices as needed.

Qualifications

• Must reside in one of the listed states and be able to work full-time (40 hours/week).
• Must have reliable home internet with minimum speeds (25x10).
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).

Responsibilities

• Address incoming inquiries via phone, digital channels, or written requests.
• Provide basic administrative/clerical/operational/customer support tasks.
• Handle routine, patterned assignments with a customer-first approach.
• Assist with education/enrollment processes and other listed tasks.

Skills

Active listening

Effective communication

Problem solving

Self-management

Tools

Microsoft Office

Job description

CenterWell Pharmacy seeks an Inbound Contacts Representative to respond to incoming inquiries by phone, chat, or email. The role includes basic administrative and customer-support tasks and covers routine, patterned assignments.

The position is remote with a 40-hour work week. Strong Microsoft Office skills and reliable home internet are required, with occasional travel to Humana offices as needed.