Remote Inbound Support & Rental Booking VA

Humamaria; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Weekly payments

Free training

Supportive community

Contract-based roles

Résumé du poste

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.

Qualifications

• Previous inbound customer service or phone support experience required
• Excellent spoken English required
• Experience handling customer inquiries and booking requests strongly preferred
• Strong attention to detail and organizational skills required
• Experience with appointment scheduling or order entry preferred
• Administrative support experience preferred
• Equipment rental or related service-industry experience is a plus
• HubSpot proficiency required or strongly preferred
• CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred

Responsabilités

• Answer forwarded incoming business calls during scheduled coverage hours
• Identify whether caller is a prospective or existing customer
• Respond to routine rental questions with professional tone
• Gather caller details, requested services, and order information
• Direct unusual requests to management and escalate as needed
• Respond to missed calls and inquiries within one hour during working hours
• Provide approved pricing and collect information for rentals and services
• Record service requests and confirm necessary details in HubSpot
• Coordinate delivery, pickup scheduling, and follow-up handoffs

Connaissances

Inbound customer service

English proficiency

Booking support

CRM management

Scheduling

Administrative support

HubSpot proficiency

Lead tracking

Detail-oriented

Outils

HubSpot CRM

VoIP/Phone system

Calendar tools

Microsoft Excel

Google Sheets

Email platforms

Description du poste

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.