Inbound Customer Service & Rental Booking Virtual Assistant

Humamaria

United States

Remote

USD 21,000 - 30,000

Full time

13 days ago

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Benefits offered by this job

Weekly payments

Free training

Supportive community

Contract-based roles

Job summary

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.

Qualifications

Previous inbound customer service or phone support experience required
Excellent spoken English required
Experience handling customer inquiries and booking requests strongly preferred
Strong attention to detail and organizational skills required
Experience with appointment scheduling or order entry preferred
Administrative support experience preferred
Equipment rental or related service-industry experience is a plus
HubSpot proficiency required or strongly preferred
CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred

Responsibilities

Answer forwarded incoming business calls during scheduled coverage hours
Identify whether caller is a prospective or existing customer
Respond to routine rental questions with professional tone
Gather caller details, requested services, and order information
Direct unusual requests to management and escalate as needed
Respond to missed calls and inquiries within one hour during working hours
Provide approved pricing and collect information for rentals and services
Record service requests and confirm necessary details in HubSpot
Coordinate delivery, pickup scheduling, and follow-up handoffs

Skills

Inbound customer service

English proficiency

Booking support

CRM management

Scheduling

Administrative support

HubSpot proficiency

Lead tracking

Detail-oriented

Tools

HubSpot CRM

VoIP/Phone system

Calendar tools

Microsoft Excel

Google Sheets

Email platforms

Job description

Title: CPT-11699Inbound Customer Service & Rental Booking Virtual Assistant

Independent Contractor – CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders.

All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through HubSpot.

The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Inbound Customer Service

Answer forwarded incoming business calls during scheduled coverage hours
Identify whether the caller is a prospective or existing customer
Respond professionally to routine rental questions
Gather caller details, requested services, and relevant order information
Direct unusual requests or unresolved questions to management
Answer inbound calls live whenever possible
Respond to missed calls, voicemails, and new inquiries within one hour during working hours
Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures

Rental Inquiries & Order Support

Provide approved storage container rental pricing
Communicate available delivery and pickup information based on company-provided schedules
Assist with new rental inquiries and existing customer orders
Record service requests and confirm necessary details
Relay booking and customer information to the appropriate internal contact
Provide approved pricing and collect all required information for rental and service requests
Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff
Coordinate delivery and pickup scheduling once approved

Administrative & Scheduling Support

Maintain organized customer and call records
Track incoming inquiries, outstanding requests, and follow-ups
Update scheduling or order information using approved systems
Assist with basic administrative work during quieter periods
Maintain accurate notes for unresolved customer matters
Follow established call-handling and escalation procedures
Maintain customer records, deal stages, tickets, tasks, and next steps within HubSpot
Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in HubSpot
Keep all customer communications, follow-ups, and activities current and accurately logged in HubSpot
Work through outstanding follow-ups and open HubSpot tasks during quieter periods
Monitor and update customer records to ensure accurate tracking and continuity of service

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Previous inbound customer service or phone support experience required
Excellent spoken English required
Experience handling customer inquiries and booking requests strongly preferred
Strong attention to detail and organizational skills required
Experience with appointment scheduling or order entry preferred
Administrative support experience preferred
Equipment rental or related service-industry experience is a plus
HubSpot proficiency required or strongly preferred
Previous CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred

IDEAL CANDIDATE PROFILE

Friendly, confident, and professional over the phone
Clear English speaker with strong listening skills
Comfortable explaining standard pricing and availability information
Organized and accurate with customer details
Dependable and punctual during scheduled shifts
Able to follow procedures while handling routine questions naturally
Willing to learn the company's products and rental processes
Highly organized and capable of managing multiple customer follow-ups simultaneously
Comfortable working within a CRM-driven workflow
Proactive in maintaining accurate records, task ownership, and follow-through

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

VoIP Business Phone / Call Forwarding Platform
HubSpot CRM
Client's Order / Rental Tracking System
Calendar & Scheduling Tools
Microsoft Excel / Google Sheets
Email & Communication Platforms

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 9:00 AM–5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements