Remote Inbound & Outbound Call Specialist

STERRY; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

STERRY Limited is seeking an Inbound & Outbound Caller to manage customer interactions for e-commerce, marketing, and PR services. This remote, full‑time role focuses on delivering professional support across retail and wholesale channels.

Ideal candidates have 2+ years of customer service experience, excellent English communication, and familiarity with CRM and order management systems. Flexibility to adapt to a fast-paced environment is required.

Qualifications

• 2+ years of customer service, call center, e-commerce, or client support experience preferred.
• Excellent verbal and written English communication skills.

Responsibilities

• Answer inbound calls from customers, clients, and business partners in a professional and friendly manner.
• Proactively make outbound calls to follow up on customer inquiries, confirm order details, or provide delivery updates.
• Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across retail and wholesale channels.
• Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries.
• Support wholesale and retail order processing by helping customers place new orders, verifying product availability, and entering order details into the system.
• Handle inquiries regarding marketing or PR services and direct them to the appropriate team when needed.
• Manage email support for both retail and wholesale customers, addressing initial inquiries and post-purchase questions.
• Document all customer interactions in the CRM and maintain up-to-date records.
• Resolve customer concerns promptly or escalate complex issues to the appropriate department.

Skills

Customer service

Call center

CRM systems

Email support

Education

Bachelor's degree in Communications, Business, or related field

Tools

CRM software

Order management platforms

Job description

STERRY Limited is seeking an Inbound & Outbound Caller to manage customer interactions for e-commerce, marketing, and PR services. This remote, full‑time role focuses on delivering professional support across retail and wholesale channels.

Ideal candidates have 2+ years of customer service experience, excellent English communication, and familiarity with CRM and order management systems. Flexibility to adapt to a fast-paced environment is required.