Remote Inbound Customer Service Pro — Training & Growth

Socket.dev; Chicago (IL); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee rewards

Volunteer day

Job summary

Enova is seeking a Customer Service Representative to join a 4-week training program focused on a specific brand. After training, you will handle inbound customer calls, delivering outstanding service from a remote setting.

The role emphasizes effective communication, accuracy, and education on our products and services. Eligible candidates will train fully and work remotely; in-office days may be required in some regions.

Qualifications

• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on products and services.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication.
• Keep customer accounts meticulously updated with accurate information.

Skills

Communication

Active listening

Adaptability

Remote work experience

Multi-tasking

Job description

Enova is seeking a Customer Service Representative to join a 4-week training program focused on a specific brand. After training, you will handle inbound customer calls, delivering outstanding service from a remote setting.

The role emphasizes effective communication, accuracy, and education on our products and services. Eligible candidates will train fully and work remotely; in-office days may be required in some regions.