Remote Inbound Call Center Specialist — Tip Line

IronMountain Solutions; Blountstown (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A technology solutions company is seeking a Jr Customer Service Representative for its fully remote team. The role will involve answering and managing public calls and online tips, documenting information related to suspicious activities, and conducting necessary research. Candidates should possess strong multitasking, organization, and communication skills, alongside 3+ years in a call center environment. This position offers an opportunity for proactive support in improving processes for success.

Qualifications

• 3+ years of experience in a call center.
• Experience resolving complex customer issues.
• Proven ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to suspicious activity.
• Conduct basic research using government and open-source systems.

Skills

Customer service orientation

Attention to detail

Strong organization skills

Multitasking

Analytical skills

Verbal communication

Written communication

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

A technology solutions company is seeking a Jr Customer Service Representative for its fully remote team. The role will involve answering and managing public calls and online tips, documenting information related to suspicious activities, and conducting necessary research. Candidates should possess strong multitasking, organization, and communication skills, alongside 3+ years in a call center environment. This position offers an opportunity for proactive support in improving processes for success.