Remote Implementation Technician, +Recovery & Delivery

PAR Technology

Town of Florida (NY)

On-site

USD 55,000 - 85,000

Full time

2 days ago

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Job summary

PAR Technology Corporation seeks an Implementation Technician to configure customers in PAR OPS Insights & Delivery, focusing on +Recovery and Delivery products. You will train customers, perform final configuration, and monitor progress across remote setups.

You will work with customers to troubleshoot using SQL and other tools, support ongoing monitoring, and assist with dedicated handoffs to the Product team. A strong customer-service ethic is essential.

Qualifications

3-5 years of customer service experience or equivalent.
Experience supporting or implementing software products for external customers preferred.
Comfortable with technical tools and troubleshooting methods, including SQL queries.

Responsibilities

Walk customers through setup for +Recovery and Delivery Operations by Teams call, phone, or email.
Complete final configuration and validation steps to ensure full setup.
Train customers on accessing and using +Recovery and Delivery products.
Monitor progress and follow up as necessary.
Maintain tracking and reporting systems (e.g., spreadsheets, Salesforce, Cloud Coach).
Coordinate handoffs for Delivery Finance customers to the Product team.
Troubleshoot and resolve issues using SQL queries and other tools.
Provide feedback on process improvements.