Remote Implementation Technician – +Recovery & Delivery

PAR Technology

Minnesota

On-site

USD 55,000 - 85,000

Full time

2 days ago

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Job summary

PAR Technology Corporation is seeking an Implementation Technician to set up customers in PAR OPS Insights & Delivery, focusing on +Recovery and Delivery products. You will configure, train, and troubleshoot for new deployments, working directly with customers.

You will monitor progress, provide hands-on support, and ensure successful handoffs to product teams. This remote role supports clients across multiple U.S. regions and requires strong communication and technical skills.

Qualifications

Associate’s degree or equivalent work experience.
3–5 years of customer service experience, or equivalent.
Experience supporting or implementing software products for external customers preferred.
Comfortable working with technical tools and troubleshooting methods, including SQL queries.

Responsibilities

Walk customers through what needs to be done to set up +Recovery and Delivery Operations by Teams call, phone or email.
Complete final configuration and validation steps to ensure the customer is fully set up.
Monitor progress towards completion and follow up as necessary.
Train customers on how to access, navigate, and use the +Recovery and Delivery products.
Maintain tracking and reporting systems (Salesforce, Cloud Coach, spreadsheets).