Remote Implementation Technician – +Recovery & Delivery

PAR Technology; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

PAR Technology Corporation is seeking an Implementation Technician to configure PAR OPS Insights & Delivery products, train customers, and troubleshoot across +Recovery and Delivery. You will split time between new setups, monitoring, and support, ensuring customers are fully operational.

The role emphasizes remote collaboration across multiple states, strong communication, and hands-on use of SQL and various software tools to deliver high-quality configurations and ongoing improvements.

Qualifications

• Associate’s degree or equivalent work experience.
• 3-5 years of customer service experience, or equivalent.
• Experience supporting or implementing software products for external customers preferred.
• Comfortable working with technical tools and troubleshooting methods, including SQL queries.

Responsibilities

• Walk customers through what needs to be done to set up +Recovery and Delivery Operations by Teams call, phone or email.
• Complete final configuration and validation steps to ensure that the customer is fully set up.
• Monitor progress towards completion and follow up as necessary.
• Train customers on how to access, navigate, and use the +Recovery and Delivery products.
• Maintain appropriate tracking and reporting systems (such as spreadsheets, Salesforce, or Cloud Coach).
• Coordinate smooth handoffs for Delivery Finance customers to the Product team.
• Monitor, troubleshoot, and resolve issues leveraging SQL queries and other software provided.
• Provide feedback on process enhancements.
• May be asked to assist with special projects or additional customer setups in the PAR OPS I&D platform as assigned.

Skills

Customer service

Software implementation

SQL queries

Communication skills

Education

Associate degree or equivalent

Tools

Salesforce CRM

Cloud Coach

Microsoft Office

Job description

PAR Technology Corporation is seeking an Implementation Technician to configure PAR OPS Insights & Delivery products, train customers, and troubleshoot across +Recovery and Delivery. You will split time between new setups, monitoring, and support, ensuring customers are fully operational.

The role emphasizes remote collaboration across multiple states, strong communication, and hands-on use of SQL and various software tools to deliver high-quality configurations and ongoing improvements.