Remote Implementation Lead: Client Success & Delivery

SupportNinja; Idaho; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote setup

Competitive compensation

Opportunities for skills training and development

Job summary

SupportNinja is hiring an Implementation Manager to manage implementations for client partners, ensuring efficiency and excellent customer service. You will be the link between customers and our partners, adapting processes to meet dynamic needs while fostering trust and relationships.

The ideal candidate has 1-3 years of experience in Customer Success or Project Management, strong communication skills, and organizational capabilities. Remote work options and competitive compensation are part of the offer.

Qualifications

• 1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field.
• Exceptional communication and relationship-building abilities.
• Strong organizational and time management skills.

Responsibilities

• Execute implementations for client’s partners ensuring efficiency.
• Foster strong customer relationships and manage stakeholder expectations.
• Collaborate with Lead Implementation Manager to build new team infrastructure.

Skills

Customer Success

Project Management

Communication

Relationship Building

Time Management

Education

1-3 years experience in relevant fields

Tools

Excel

Google Sheets

Monday.com

Job description

SupportNinja is hiring an Implementation Manager to manage implementations for client partners, ensuring efficiency and excellent customer service. You will be the link between customers and our partners, adapting processes to meet dynamic needs while fostering trust and relationships.

The ideal candidate has 1-3 years of experience in Customer Success or Project Management, strong communication skills, and organizational capabilities. Remote work options and competitive compensation are part of the offer.