Remote Customer Success Engagement Lead

Bitwarden; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Bitwarden is seeking a Customer Success Engagement Manager in the United States to drive adoption and retention for enterprise and individual customers. This all-remote role focuses on guiding customers through onboarding, expansion, and renewal with a data-driven approach.

You will collaborate with Sales, Product, and Engineering to translate feedback into improvements, run Quarterly Business Reviews, and identify opportunities for growth while ensuring a exceptional user experience across

Qualifications

• Passion for user success and adoption.
• Empathy that fosters authentic relationships with stakeholders.
• Executive-level interpersonal and consultative communication.
• Analytical, data-driven approach using metrics and dashboards.
• Ability to collaborate across Sales, Product, and Support teams.
• Strong presentation and communication skills.
• Commitment to a user-focused, product-led culture.

Responsibilities

• Own the customer journey from onboarding through renewal.
• Develop onboarding SOPs to accelerate time-to-value.
• Create account development plans with objectives and milestones.
• Monitor customer health using analytics to prevent churn.
• Coordinate with Sales, Product, and Engineering to remove roadblocks.
• Lead QBRs to review value and gather requirements.
• Identify expansion opportunities with Account Executives.
• Incorporate customer insights into roadmap and features.
• Provide leadership with concise updates on strategic accounts.

Skills

Customer Success

Account Management

Stakeholder Management

Data-driven Decisions

Cross-functional Collaboration

Executive Communication

Tools

Salesforce

Tableau

Excel

Job description

Bitwarden is seeking a Customer Success Engagement Manager in the United States to drive adoption and retention for enterprise and individual customers. This all-remote role focuses on guiding customers through onboarding, expansion, and renewal with a data-driven approach.

You will collaborate with Sales, Product, and Engineering to translate feedback into improvements, run Quarterly Business Reviews, and identify opportunities for growth while ensuring a exceptional user experience across