Remote Immunoassay Tech Specialist | Training & Support

Abbott; Fairfield (CA); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a Field Service Support professional to assist ADD customers and field personnel with high-complexity instrument integrations and training. You will troubleshoot instrument and reagent issues onsite or by phone and document details into the complaint system.

The role requires a Bachelor's in medical technology and 3–5 years of lab or field service experience, with travel up to 90%. Remote role within the US, primarily serving the San Francisco Bay Area or Salt Lake City regions.

Qualifications

• Bachelor’s degree in medical technology/clinical laboratory science.
• 3 to 5 years of relevant work experience in a laboratory environment or field service.
• Willingness to travel up to 90%.

Responsibilities

• Provide support to ADD customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
• Interact with customers onsite and remotely; contribute to customer satisfaction and account management efforts.
• Make decisions on reagent utilization during integrations and product replacements impacting the US budget.
• Consider financial and customer implications in decision making.

Skills

Customer interaction

Troubleshooting

Education

Bachelor’s degree in medical technology/clinical laboratory science

Job description

Abbott is seeking a Field Service Support professional to assist ADD customers and field personnel with high-complexity instrument integrations and training. You will troubleshoot instrument and reagent issues onsite or by phone and document details into the complaint system.

The role requires a Bachelor's in medical technology and 3–5 years of lab or field service experience, with travel up to 90%. Remote role within the US, primarily serving the San Francisco Bay Area or Salt Lake City regions.