Remote Imaging Support Engineer

Maine Tech Hub; Augusta (ME); Remote; USD 86,000 - 138,000; Full time

Job summary

Canon Medical Systems USA , Inc. is seeking a Remote Support Engineer to deliver centralized, high-quality remote support for customers across multiple imaging modalities. This role operates in a 24/7 environment with rotational shifts, including evenings, weekends, and holidays.

The candidate will perform Tier 1 triage, remote troubleshooting, and escalate to Tier 2 as needed, ensuring uptime and efficient service delivery in a home-office setup in the USA.

Qualifications

• 2-year associate degree in Biomedical Engineering, Electronics, or related technical field.

Responsibilities

• Serve as the first point of contact (Tier 1) for customer service requests and prioritize cases.
• Perform remote troubleshooting and triage using remote connectivity tools and knowledge bases.
• Escalate complex issues to Tier 2 with complete case documentation.
• Maintain timely updates in Oracle SR system and ensure documentation standards.
• Support reduction of downtime through efficient remote resolution and coordination.
• Collaborate with Field Service Engineers, ASMs, and cross-functional teams.
• Contribute to CSC knowledge base and workflows.
• Adhere to CSC procedures including call handling and escalation protocols.

Skills

Remote troubleshooting

Microsoft Office

Microsoft Windows

Communication skills

After-hours availability

Shift flexibility

Travel willingness

Canon equipment experience

Education

Biomedical Engineering / Electronics (2-year degree or equivalent)

Tools

Microsoft Office

Windows OS

Job description

Canon Medical Systems USA , Inc. is seeking a Remote Support Engineer to deliver centralized, high-quality remote support for customers across multiple imaging modalities. This role operates in a 24/7 environment with rotational shifts, including evenings, weekends, and holidays.

The candidate will perform Tier 1 triage, remote troubleshooting, and escalate to Tier 2 as needed, ensuring uptime and efficient service delivery in a home-office setup in the USA.