Remote Imaging Field Service Engineer I

FUJIFILM; Idaho; On-site; USD 45,000 - 53,000; Full time

Job summary

FUJIFILM Healthcare Americas Corporation seeks an Imaging Service Engineer I to perform scheduled service on imaging systems within the Idaho service area. The role includes unscheduled maintenance with tech support, installations, and maintaining strong customer relations.

The candidate should have an Associate's degree in a related field or equivalent experience, at least one year of field service work, and the ability to operate test equipment. Valid driver's license required.

Qualifications

• Associates degree in electrical engineering, electronics or computer science or equivalent experience.
• Minimum one year of field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers).
• Valid driver’s license and safe driving record.

Responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with management team to elevate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame.
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Skills

Active listening

Excellent communication

Customer service

Self-starter

Time management

Education

Associates degree in electrical engineering, electronics or computer science

Tools

Oscilloscope

Multimeter

Diagnostic testers

Job description

FUJIFILM Healthcare Americas Corporation seeks an Imaging Service Engineer I to perform scheduled service on imaging systems within the Idaho service area. The role includes unscheduled maintenance with tech support, installations, and maintaining strong customer relations.

The candidate should have an Associate's degree in a related field or equivalent experience, at least one year of field service work, and the ability to operate test equipment. Valid driver's license required.