Imaging Field Service Engineer

FUJIFILM Biotechnologies; Houston (TX); Remote; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401K

Paid Time Off

Travel up to 100%

Zusammenfassung

FUJIFILM Healthcare Americas Corporation in Houston, TX seeks an Imaging Service Engineer I to perform scheduled maintenance on imaging systems within a service area. The role requires strong customer service, problem solving, and adherence to FDA/ISO regulations while coordinating with field and home office teams.

The candidate should have an associate degree related to engineering or CS and at least one year of field service experience, with ability to operate diagnostic test equipment and

Qualifikationen

• Associates degree in electrical engineering, electronics or computer science, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver's license and safe driving record.

Aufgaben

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Work independently on preventative maintenance work, with assistance on unscheduled maintenance.
• Performs installations and de-installations of products and peripheral equipment as directed with some assistance.
• Maintain excellent working relations with field personnel, home office personnel, and management.
• Maintain timely communications with management and customers, including documentation and QA/RA work.
• Keep up to date on administrative responsibilities and service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up.
• Utilize escalation processes to resolve service delivery issues and conduct root cause analysis.
• Promote the image and reputation of HCUS internally and externally.
• Travel as required; work odd hours and overtime hours on occasion.

Kenntnisse

Active listening

Customer service

Analytical skills

Communication

Ausbildung

Associate degree in electrical engineering, electronics or computer science

Tools

Oscilloscope

Multimeter

Diagnostic testers

Jobbeschreibung

FUJIFILM Healthcare Americas Corporation in Houston, TX seeks an Imaging Service Engineer I to perform scheduled maintenance on imaging systems within a service area. The role requires strong customer service, problem solving, and adherence to FDA/ISO regulations while coordinating with field and home office teams.

The candidate should have an associate degree related to engineering or CS and at least one year of field service experience, with ability to operate diagnostic test equipment and