Imaging Field Service Engineer

FUJIFILM Healthcare Americas; Raleigh (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401K

Paid Time Off

Zusammenfassung

FUJIFILM Healthcare Americas seeks a Field Service Technician to perform preventive and unscheduled maintenance on medical imaging and related equipment. You will install and de-install products, maintain strong customer relations, and assist with administrative duties per FDA and ISO requirements.

The role requires an associates degree or equivalent experience, 1+ year field service, and a valid driver’s license. Travel to customer sites is expected.

Qualifikationen

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy‑to‑understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Aufgaben

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with management team to escape issues and customer concerns.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Kenntnisse

Active listening

Customer service

Organizational skills

Analytical skills

Communication skills

Test equipment operation

Documentation/compliance

Team coordination

Ausbildung

Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience

Jobbeschreibung

FUJIFILM Healthcare Americas seeks a Field Service Technician to perform preventive and unscheduled maintenance on medical imaging and related equipment. You will install and de-install products, maintain strong customer relations, and assist with administrative duties per FDA and ISO requirements.

The role requires an associates degree or equivalent experience, 1+ year field service, and a valid driver’s license. Travel to customer sites is expected.