Remote/Hybrid Financial Aid Advisor

Concorde Career Colleges; San Bernardino (CA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Insurance

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

Concorde Career Colleges in San Bernardino, CA, is seeking a Financial Aid Advisor to guide students through the financial aid process, administer aid in compliance with regulations, and help resolve funding barriers that affect enrollment and persistence.

This role offers a comprehensive benefits package and opportunities for cross-department collaboration to support student starts and overall satisfaction.

Qualifications

• High School diploma or GED required.
• Associates degree in business, accounting or related field preferred.
• Three (3) years of experience in customer service or sales (preferred)
• Two (2) years Financial Aid experience (preferred)
• Must not be in default on any Federal Student Loans and must remain in good standing while employed (required)
• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision
• Participate in team discussions and training sessions
• Ask clarifying questions to build understanding
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Maintain focus on assigned tasks and meets basic deadlines
• Demonstrate curiosity and willingness to develop new skills
• Follow structured guidance to complete assigned work
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Seeks new growth opportunities and challenges through formal and informal development channels
• Able and willing to: Communicate, think, learn, and reason; Use computers and computer systems; Safely ambulate; Demonstrate active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment with deadlines and multiple projects
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is indoors in climate-controlled environment; must safely ambulate on site
• Position eligible for remote, hybrid, on campus or on site; follow safety precautions
• No travel required

Responsibilities

• Guide students from initial contact through ongoing support, helping them secure financial aid and other funding and submit all required documentation.
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time.
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school.
• Communicate the Company's value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement
• Administer student financial aid accurately and promptly in accordance with federal and state regulations
• Guide students and their influencers through the financial aid process by explaining required steps and clarifying their current status
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones
• Manage an assigned portfolio of students using established tools and processes
• Partner with Admissions Representatives and future students to assess individual circumstances and indicators, determine the likelihood of starting school, and project upcoming starts accurately
• Collaborate with stakeholders to assess current student circumstances and indicators; Assist with determining the likelihood of continuing education and graduating
• Other duties as assigned

Skills

Customer service

Sales experience

Financial aid knowledge

Attention to detail

Communication

Education

High School diploma or GED

Associates degree in business, accounting or related field

Tools

Microsoft Word

Excel

Job description

Concorde Career Colleges in San Bernardino, CA, is seeking a Financial Aid Advisor to guide students through the financial aid process, administer aid in compliance with regulations, and help resolve funding barriers that affect enrollment and persistence.

This role offers a comprehensive benefits package and opportunities for cross-department collaboration to support student starts and overall satisfaction.