Remote/Hybrid Commercial Insurance Account Manager – Construction

Insurance Office of America; Overland Park (KS); Hybride; USD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Professional growth opportunities

Supportive culture and work-life blend

Résumé du poste

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business opportunities with timely, accurate service.

Hybrid work is preferred, with 1 day in the Binghamton or Syracuse offices or fully remote for Eastern or Central Time Zone residents; active P&C license is required, CIC/designation preferred.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing is required; CIC or equivalent preferred.

Responsabilités

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Connaissances

Account management

Insurance knowledge

Customer service

Communication

MS Office

Formation

High School Diploma

Description du poste

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business opportunities with timely, accurate service.

Hybrid work is preferred, with 1 day in the Binghamton or Syracuse offices or fully remote for Eastern or Central Time Zone residents; active P&C license is required, CIC/designation preferred.