Remote/Hybrid Account Manager - Commercial Lines (CA)

Insurance Office of America; Pasadena (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Respectful culture and work-life blend

Community service commitment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines in a hybrid Southern California role. The position focuses on managing an assigned book, ensuring retention, and supporting new business while coordinating day-to-day client service activities.

The ideal candidate has 3–5 years of account management experience or 5+ years in insurance, active P&C licensing, and a relevant designation (CIC preferred).

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry
• Active property & casualty licensing (P&C)
• Professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities, resolving complex issues
• Maintain technical competence and industry expertise
• Direct daily activities of the account management team
• Handle policy administration, billing, claims, and coverage analysis
• Manage policy expirations and renewals
• Monitor delinquent accounts and collect outstanding balances
• Maintain agency management systems and carrier/vendor platforms
• Maintain timely activity and communication with the account team
• Deliver excellent service and proactively respond to needs
• Stay updated on company policies and procedures
• Seek best practices to improve performance

Skills

Account management

Customer service

Analytical thinking

Problem solving

Communication

Organizational skills

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines in a hybrid Southern California role. The position focuses on managing an assigned book, ensuring retention, and supporting new business while coordinating day-to-day client service activities.

The ideal candidate has 3–5 years of account management experience or 5+ years in insurance, active P&C licensing, and a relevant designation (CIC preferred).