Remote HVAC Technical Support Specialist

carrierenterprise; Orlando (FL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional D

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is hiring a Customer Service Technical Support Rep for HVAC products. This remote Orlando-based role provides expert HVAC assistance via phone, email, and chat, handling tickets and warranty claims while delivering exceptional customer service.

The candidate should have HVAC expertise, strong communication, and experience with CRM tools and remote support. This position offers comprehensive benefits and a remote-friendly environment.

Qualifications

• Bachelor/Associate level HVAC knowledge with remote support experience.
• Ability to diagnose and troubleshoot HVAC issues via phone/email/chat.
• Familiarity with CRM tools and ticketing systems.

Responsibilities

• Provide remote HVAC technical support via multiple channels.
• Manage tickets and warranty claims with data integrity.
• Guide customers through troubleshooting and warranty procedures.

Skills

HVAC knowledge

Remote support

CRM/Salesforce

Verbal & written communication

Education

Associate degree in HVAC or related field

4 years HVAC support experience

Tools

Salesforce CRM

Ticketing systems

Job description

Carrier Enterprise is hiring a Customer Service Technical Support Rep for HVAC products. This remote Orlando-based role provides expert HVAC assistance via phone, email, and chat, handling tickets and warranty claims while delivering exceptional customer service.

The candidate should have HVAC expertise, strong communication, and experience with CRM tools and remote support. This position offers comprehensive benefits and a remote-friendly environment.