HVAC Warranty Advocate | Remote Support & Claims

Carrier Enterprise; Knightdale (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and  

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional –

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Warranty Advocate to handle warranty inquiries and claims for HVAC products. You will communicate clearly with licensed dealers and contractors, document interactions in the CRM, and coordinate with technical support and logistics for issue resolution.

The role emphasizes accuracy, responsiveness, and customer satisfaction, with opportunities to grow within a national distribution network and work across remote or in-office settings.

Qualifications

• 3 years warranty experience preferred, but not required.
• Strong verbal and written communication skills are essential.
• Experience using chat, phone and email channels in customer service.

Responsibilities

• Respond to warranty claims promptly via chat, email, and phone.
• Explain warranty coverage, terms, and conditions to customers.
• Process warranty claims to ensure timely, accurate resolution.

Skills

Customer service

Warranty experience

ServiceBench

Salesforce

Bilingual EN/ES

Education

High school diploma

College degree preferred

Tools

ServiceBench

Salesforce

Job description

Carrier Enterprise is seeking a Warranty Advocate to handle warranty inquiries and claims for HVAC products. You will communicate clearly with licensed dealers and contractors, document interactions in the CRM, and coordinate with technical support and logistics for issue resolution.

The role emphasizes accuracy, responsiveness, and customer satisfaction, with opportunities to grow within a national distribution network and work across remote or in-office settings.