Remote Human-AI UX Architect for Multi-Turn Conversations

TELUS Digital; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work

Global AI community

Job summary

TELUS Digital is seeking a skilled UX researcher and conversation designer in a remote US role to optimize multi-turn AI interactions. You will study how users move through conversations, aiming to reduce cognitive load and improve state tracking.

You will help shape personas and refine tone alignment across industries, testing calibration of trust and ensuring responsible AI behavior in real-world applications.

Qualifications

• Bachelor's in HCI, Cognitive Psychology, UX Research, or Behavioral Economics.
• Native-level proficiency in primary language and B1 English.

Responsibilities

• Analyze multi-turn interaction flows to maintain state and reduce cognitive load.
• Identify overconfidence or overcaution and refine calibration of trust.
• Develop and test specialized personas for tone-alignment across industries.

Skills

Conversation design

UX research

State management in multi-turn flows

Calibration of trust

Education

Bachelor's in HCI

Bachelor's in Cognitive Psychology

Bachelor's in UX Research

Bachelor's in Behavioral Economics

Job description

TELUS Digital is seeking a skilled UX researcher and conversation designer in a remote US role to optimize multi-turn AI interactions. You will study how users move through conversations, aiming to reduce cognitive load and improve state tracking.

You will help shape personas and refine tone alignment across industries, testing calibration of trust and ensuring responsible AI behavior in real-world applications.