Remote HR Service Center Specialist (Workday)

Tufts Corporate; Burlington (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

Tufts Medicine is seeking an HR Service Center professional to provide expert HR data support and Workday navigation, including benefits guidance and policy clarifications. This 100% remote role operates on Eastern Time, typically 8:00 AM to 4:30 PM, Monday through Friday, delivering timely, accurate responses with a strong customer-service focus.

You will handle inquiries, process changes to employee data, maintain records for compliance, and contribute to trainings.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field or alternative combinations as listed.
• Experience with HR operations, service delivery, and benefits management.
• Knowledge of HRIS systems, preferably Workday.

Responsibilities

• Serve as primary HR data and Workday support contact for employees.
• Resolve inquiries by applying standard administrative procedures and policies.
• Process changes to employee data and ensure accuracy and compliance.
• Escalate non-routine matters to appropriate leadership.
• Promote use of the Employee Service Center and contribute to trainings.
• Deliver excellent customer service and adapt approach to stakeholder needs.
• Maintain organized records and share findings to increase efficiency.
• Respond to inquiries about benefits, onboarding, compensation, and policies.
• Keep knowledge up-to-date on HR topics and Workday processes.
• Support data governance and system changes across HR systems.
• Deliver training to key stakeholders and managers as needed.

Skills

HR Operations

HR Service Delivery

Benefits

HRIS

Education

Bachelor's degree in HR/Business

AS degree + 2 years HR exp

HS diploma + 4 years HR exp

Tools

Workday

Job description

Tufts Medicine is seeking an HR Service Center professional to provide expert HR data support and Workday navigation, including benefits guidance and policy clarifications. This 100% remote role operates on Eastern Time, typically 8:00 AM to 4:30 PM, Monday through Friday, delivering timely, accurate responses with a strong customer-service focus.

You will handle inquiries, process changes to employee data, maintain records for compliance, and contribute to trainings.