Remote HR Service Center Specialist

TuftsMedicine; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Tufts Medicine is seeking a remote HR Service Center associate to support HR data, Workday navigation, and HR/Payroll policies from a home office. You will provide first-line responses, process data changes, and guide employees through standard procedures while maintaining accuracy and compliance.

Reporting to the Employee Service Center Manager, you will balance multiple inquiries, escalate non-routine requests, and contribute to training efforts to promote effective use of the HR system and

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related field OR ;
• Associate's degree in Human Resources, Business Administration or related field AND Two (2) years of Human Resources or relevant business experience OR ;
• High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience.

Responsibilities

• Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures.
• Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies.
• Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
• Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities.
• Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions.
• Promotes use of the Employee Service Center within the broader organization, contributing to the development of trainings that explain what the Employee Service Center is, what types of issues it solves, and how to use Workday Help Case management.
• Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution.
• Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency.
• Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.
• Answers a broad range of questions regarding benefits, onboarding, employment, compensation, training and Tufts Medicine policies and procedures.
• Maintains current knowledge in areas of Human Resources.
• Ensures information in Workday is accurate, up-to-date, and relevant.
• Supports technology needs such as data changes within systems ensuring data governance and consistency.
• Delivers training to key stakeholders and managers as needed.

Skills

Customer service

Multitasking

Time management

Effective communication

Education

Bachelor's degree in HR/Business

Associate's degree in HR/Business + 2 years experience

High School Diploma + 4 years experience

Tools

Workday

Job description

Tufts Medicine is seeking a remote HR Service Center associate to support HR data, Workday navigation, and HR/Payroll policies from a home office. You will provide first-line responses, process data changes, and guide employees through standard procedures while maintaining accuracy and compliance.

Reporting to the Employee Service Center Manager, you will balance multiple inquiries, escalate non-routine requests, and contribute to training efforts to promote effective use of the HR system and