Remote HR Operations & Service Center Specialist

Advocate Health; United States; Remote; USD 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health benefits

Retirement plan

Zusammenfassung

Advocate Health is seeking an HR Operations Specialist to deliver high-quality service across the employee lifecycle. You will identify process improvements, support knowledge management updates, and help ensure policy compliance.

This remote role supports multiple content areas and coordinates with HR partners, payroll, and centers of excellence to provide seamless end-to-end service delivery while maintaining accuracy and timely responses.

Qualifikationen

• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.
• Typically requires 2 years of experience in human resources or 6 years in customer service.

Aufgaben

• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
• Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Kenntnisse

Effective communication

HR knowledge

Problem solving

Multitasking

Customer service

Compliance understanding

Ausbildung

Bachelor's degree in business/H.R./Compliance/Tech

Tools

MS Office

HRIS systems

Case management tools

Knowledge management tools

Jobbeschreibung

Advocate Health is seeking an HR Operations Specialist to deliver high-quality service across the employee lifecycle. You will identify process improvements, support knowledge management updates, and help ensure policy compliance.

This remote role supports multiple content areas and coordinates with HR partners, payroll, and centers of excellence to provide seamless end-to-end service delivery while maintaining accuracy and timely responses.