Remote HR Operations & Process Improvement Analyst

Thrivent; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Medical/Dental/Vision insurance

401k

Pension

PTO 20 days

Volunteer Time Off

Job summary

Thrivent in the United States is seeking an HR Operations Effectiveness Analyst to implement and support processes for the HR Operations team, aligning with COE requirements while supporting the Product Operating Model. The role involves developing and managing work plans/roadmaps and partnering effectively with stakeholders.

You will onboard new processes, track metrics, and build dashboards to provide insights for decision-making, while collaborating across functions to improve the employee

Qualifications

• Bachelor’s degree in HR, business, psychology, communications, or related field or equivalent work experience.
• 3+ years of experience in Human Resources, HR Operations, or related area.
• Strong strategy execution and project management skills with ability to adapt to change.
• Strong business acumen and execution excellence.
• Data-driven decision-maker with strong judgement.
• Strong collaboration skills across all levels of the organization.
• Experience in a contact center environment with HR processes knowledge.
• Ability to learn, manage, and improve complex processes.
• Strong organization, attention to detail, and compliance.
• Able to manage competing priorities and shift demands.

Responsibilities

• Manage content/knowledge tools and ensure information is accurate and accessible.
• Lead continuous improvement initiatives including root cause analysis and process improvement.
• Identify risks and monitor HR Operations controls.
• Establish performance metrics and create dashboards for decision-making.
• Complete QA evaluations of HR Service Center Representatives.
• Enhance processes for operational tasks and workflows.
• Partner with cross-functional teams to improve the employee experience and deliver value.

Skills

HR Operations

Project management

Data-driven decisions

Communication

Cross-functional collaboration

MS Office

Confidentiality

Travel readiness

Education

Bachelor’s degree in HR, business, psychology, communications, or related field

Tools

Workday

Case Management tool

HRIS

Dashboard tools

Job description

Thrivent in the United States is seeking an HR Operations Effectiveness Analyst to implement and support processes for the HR Operations team, aligning with COE requirements while supporting the Product Operating Model. The role involves developing and managing work plans/roadmaps and partnering effectively with stakeholders.

You will onboard new processes, track metrics, and build dashboards to provide insights for decision-making, while collaborating across functions to improve the employee