Remote HR Operations & Process Improvement Analyst

Thrivent Financial; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

Thrivent Financial is seeking an HR Operations Effectiveness Analyst in Minneapolis, MN. The role focuses on implementing processes and solutions for the HR Operations team, supporting call and case management, and driving process delivery.

Strong communication and independent work are essential as you develop roadmaps and track metrics. The position requires a Bachelor’s degree (or equivalent), 3+ years in HR/HR Ops, and experience with Workday and case management tools.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years in HR, HR Operations, or related area.
• Strong ability to execute strategy and manage projects.

Responsibilities

• Manage content/knowledge tools and ensure information is accurate and up to date.
• Lead CI initiatives including root cause analysis and process improvement.
• Identify risks and monitor HR Operations controls.
• Create dashboards and report performance outcomes.
• Complete QA evaluations of HR Service Center Representatives.
• Partner with cross-functional teams to improve processes and experiences.
• Travel occasionally for key meetings.

Skills

Strategy execution

Project management

Data-driven decision-making

Collaboration

Independent work

MS Office proficiency

Education

Bachelor’s degree in human resources, business, psychology, communications, or related field

Tools

Workday

Case Management tool

Job description

Thrivent Financial is seeking an HR Operations Effectiveness Analyst in Minneapolis, MN. The role focuses on implementing processes and solutions for the HR Operations team, supporting call and case management, and driving process delivery.

Strong communication and independent work are essential as you develop roadmaps and track metrics. The position requires a Bachelor’s degree (or equivalent), 3+ years in HR/HR Ops, and experience with Workday and case management tools.