HR Associate (Remote)

People-Processes-1; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

13th-month pay

Health insurance

Paid training

Pay raises and promotion opportunities

Work from home

Company events and a Christmas gift

Job summary

People Processes is hiring for a remote role serving U.S. employers and their employees. You will answer calls and tickets, gather facts, open tickets, and provide callbacks as needed, while staying responsive and engaging callers.

You will learn client-specific processes and strive to close tickets accurately and on time, collaborating with your pod to improve workflows. Ideal candidates have a Bachelor's degree and 3+ years in BPO customer service on U.S.

Qualifications

• Bachelor's degree required.
• At least 3 years of BPO customer service on a U.S. voice account or U.S. hybrid with calls.
• Strong problem-solving skills and a customer-first mindset.
• Clear, confident, professional communication on calls and in writing.
• High-speed, stable internet with backup power.
• A quiet, peaceful place to work.

Responsibilities

• Answer calls and tickets from U.S. employers and their employees.
• Gather facts, open a ticket, and provide a callback time for bigger issues.
• Stay responsive and answer every call, message, and ticket promptly.
• Keep callers engaged and avoid silent holds.
• Close tickets and projects on time and learn client-specific preferences.
• Share learnings with your pod and suggest improvements.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Time management

Adaptability

Education

Bachelor's degree (4-year)

Job description

People Processes runs HR, payroll, benefits, and timekeeping for U.S. employers. Our mission is to turn workplaces into thriving communities where people feel empowered, leaders feel supported, and businesses grow with confidence.

Associates are the backbone of our operations. You join a pod, a small team assigned to a set group of U.S. clients. Your Team Manager assigns and prioritizes your work. Business Partners own the client relationship. Senior HR specialists train you and support you on complex cases.

What You'll Do

Answer calls and tickets from U.S. employers and their employees. Many calls get solved on the spot: login help, system walkthroughs, payroll updates. For bigger issues, gather the facts, open a ticket, and give the caller a callback time.

Stay responsive throughout your shift. Answer every call, message, and ticket promptly.

Keep every caller engaged. We don't use silent holds. While you wait on a teammate, keep the conversation going.

Close tickets and projects on time and get them right. Each client has its own preferences and processes. You learn them and follow them.

Build skills across HR areas: timekeeping, payroll, benefits, new-client implementation, and general HR.

Ask probing questions to find the real problem, then offer a clear solution.

Stay calm on tense calls. Listen, show empathy, and steer the conversation toward a fix.

Keep your Team Manager posted and flag problems early. When you're stuck, define the problem and bring possible solutions plus a recommendation.

Share what you learn with your pod and suggest better ways to work.

How We Measure Success

Speed: prompt responses and on-time ticket closure

Volume: tickets closed, with quality first

Accuracy: complete, correct work. When errors happen, you and your Team Manager find the root cause and correct the process.

Client feedback on your professionalism, responsiveness, and results

Growth: training milestones and how well you apply new skills

How You Grow

Paid training, with sessions assigned by your Team Manager

Expect to build skills across all core HR areas over 2.5 to 3.5 years

Regular feedback and a development plan from your Team Manager

Anyone at any level is free to pitch a company improvement straight to the executive team. Approved ideas put into action are grounds for promotion, pay raises, or bonuses.

What We're Looking For

Requirements:

Bachelor's degree (4-year course). Undergraduates and graduates of 2-year associate or vocational courses do not meet this requirement.

At least 3 years of BPO customer service experience on a U.S. voice account or a U.S. hybrid account with calls

Quick to learn new software

Strong problem-solving skills and a customer-first mindset

Clear, confident, professional communication on calls and in writing

High-speed, stable internet with backup power

A quiet, peaceful place to work

You’ll fit here if you:

Own your work, your deadlines, and your results

Pay close attention to detail and take pride in accurate work

Juggle several tasks and still hit deadlines

Stay low-drama, respectful, and focused on solutions

Help teammates and share what you know

Want to learn every part of HR

No HR experience required. Your U.S. voice background is the foundation. We teach you the HR side.

Schedule

8:30 AM to 5:30 PM U.S. Central Time, Monday to Friday

Philippine time: Monday to Friday nights, 9:30 PM to 6:30 AM during U.S. daylight saving time (mid-March to early November), and 10:30 PM to 7:30 AM the rest of the year

Pay and Benefits

13th-month pay

Health insurance

Paid training

Pay raises and promotion opportunities

Work from home

Company events and a Christmas gift

Education and Location

Education: Bachelor's degree (required)

Work location: Remote