Remote Housing Support Navigator — Member Services

UpsideHom, Inc.; Fort Lauderdale (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and company holidays

Job summary

Valid8 Financial, Inc. is seeking a dedicated Member Service Representative to support high-need members experiencing housing instability. In this fully remote role, you'll be the primary point of contact, managing a caseload while ensuring effective communication and follow-ups.

Ideal candidates should possess 1-3 years of experience in member services. You will track member progress and utilize Salesforce for outreach and documentation. Competitive salary of $50,000–$60,000, alongside medical benefits and paid time off, is offered.

Qualifications

• 1–3+ years of experience in member services, care navigation, or a related role.
• Experience supporting housing navigation or relevant certifications is preferred.
• Strong organization and ability to manage a caseload effectively.

Responsibilities

• Own a caseload of members and serve as their primary point of contact.
• Conduct structured check-ins to assess progress and maintain engagement.
• Use Salesforce daily to track outreach and update member status.

Skills

Member services

Care navigation

Strong phone presence

Attention to detail

Empathy

Education

Relevant certifications or licenses (HUD certification, CHW certification, MSW, LCSW)

Tools

Salesforce

Job description

Valid8 Financial, Inc. is seeking a dedicated Member Service Representative to support high-need members experiencing housing instability. In this fully remote role, you'll be the primary point of contact, managing a caseload while ensuring effective communication and follow-ups.

Ideal candidates should possess 1-3 years of experience in member services. You will track member progress and utilize Salesforce for outreach and documentation. Competitive salary of $50,000–$60,000, alongside medical benefits and paid time off, is offered.