Remote Hotel Reservations Specialist | Customer Support

Wanderwell Collective; Baltimore (MD); Teletrabalho; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Travel training

Mentorship

Industry discounts

Resumo da oferta

Wanderwell Collective is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

We provide a 100% remote structure with flexible scheduling, access to professional travel training and certification paths, mentorship and advancement opportunities, and

Qualificações

• Exceptional communication and organization skills.
• Enthusiasm for travel, hotels, and guest satisfaction.
• Self-discipline and accountability in a remote environment.
• Basic computer proficiency and comfort learning new systems.

Responsabilidades

• Process and confirm hotel bookings through preferred travel partners.
• Communicate with clients regarding rates, availability, and details.
• Provide professional customer service via phone, email, or chat.
• Research properties and destination amenities to match client needs.
• Maintain accurate records of reservations and client preferences.

Conhecimentos

Communication skills

Organizational skills

Travel enthusiasm

Remote work discipline

Descrição da oferta de emprego

Location: Remote (U.S.)

Employment Type: Flexible Remote Position

Industry: Travel & Hospitality

About The Role

We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

Key Responsibilities

• Process and confirm hotel bookings through preferred travel partners
• Communicate with clients regarding rates, availability, and details
• Provide professional customer service via phone, email, or chat
• Research properties and destination amenities to match client needs
• Maintain accurate records of reservations and client preferences

What You’ll Bring

• Exceptional communication and organization skills
• Enthusiasm for travel, hotels, and guest satisfaction
• Self-discipline and accountability in a remote environment
• Basic computer proficiency and comfort learning new systems

What We Provide

• 100 % remote structure with flexible scheduling
• Access to professional travel training and certification paths
• Mentorship and advancement opportunities within Destination Knot
• Access to industry discounts after completion of onboarding

Start your remote career in travel with a team that values service, growth, and professionalism.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.