Remote Hotel Reservation Support Coordinator

Wanderwell Collective; Georgia; Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training resources

Booking tools access

Job summary

Wanderwell Collective is seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. You will research properties, review options, organize details, and guide clients from initial inquiry through confirmed arrangements.

This role suits those who enjoy researching destinations, providing personalized service, and helping clients navigate the planning process.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Excellent attention to detail and organization.
• Ability to research and compare information online.
• Comfortable learning new reservation platforms and systems.
• Must be 18 years of age or older.
• Reliable computer and internet access.

Responsibilities

• Assist clients with hotel and resort research based on preferences, dates, and budget.
• Review available accommodations, features, and reservation options.
• Support clients with hotel booking and confirmation details.
• Communicate important reservation information and updates clearly.
• Assist with questions, modifications, and other reservation-related needs.
• Research property locations, amenities, room options, and services.
• Maintain accurate client preferences and reservation records.
• Provide timely follow-up throughout the planning and booking process.
• Utilize online booking platforms and approved industry resources.
• Follow established procedures for reservations and client documentation.
• Deliver professional and courteous customer support.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Online research

Learn new platforms

Multitasking

Hospitality experience

Job description

Wanderwell Collective is seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. You will research properties, review options, organize details, and guide clients from initial inquiry through confirmed arrangements.

This role suits those who enjoy researching destinations, providing personalized service, and helping clients navigate the planning process.