Remote Hotel Reservations & Guest Support Specialist

Wanderwell Collective; Baltimore (MD); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Travel training

Mentorship

Industry discounts

Job summary

Wanderwell Collective is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

We provide a 100% remote structure with flexible scheduling, access to professional travel training and certification paths, mentorship and advancement opportunities, and

Qualifications

• Exceptional communication and organization skills.
• Enthusiasm for travel, hotels, and guest satisfaction.
• Self-discipline and accountability in a remote environment.
• Basic computer proficiency and comfort learning new systems.

Responsibilities

• Process and confirm hotel bookings through preferred travel partners.
• Communicate with clients regarding rates, availability, and details.
• Provide professional customer service via phone, email, or chat.
• Research properties and destination amenities to match client needs.
• Maintain accurate records of reservations and client preferences.

Skills

Communication skills

Organizational skills

Travel enthusiasm

Remote work discipline

Job description

Wanderwell Collective is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.

We provide a 100% remote structure with flexible scheduling, access to professional travel training and certification paths, mentorship and advancement opportunities, and