Remote Hotel Reservations & Customer Support Specialist

Wanderwell Collective; Maryland; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote schedule

Training and access to booking tools

Supportive team culture

Income-earning possibilities based on绩

Travel discounts and perks

Job summary

Wanderwell Collective is seeking a remote Customer Service Specialist focused on hotel reservations. You will handle customer interactions, answer booking inquiries, and guide clients through the reservation process while delivering exceptional support.

The role offers flexible full-time or part-time options, access to booking tools, and travel perks, with performance-based income potential. Hospitality experience is advantageous.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in enhancing Customer Experience and maintaining excellent client relationships
• Exceptional communication, problem-solving, and interpersonal skills
• Proficiency in using customer relationship management (CRM) tools and relevant technology
• Capable of working independently in a remote environment
• Prior experience in the hospitality or travel industry is a plus

Responsibilities

• This is a remote role for Customer Service– Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support.

Skills

Customer Service

CRM usage

Communication

Problem-solving

Remote work

Hospitality experience

Tools

CRM tools

Job description

Wanderwell Collective is seeking a remote Customer Service Specialist focused on hotel reservations. You will handle customer interactions, answer booking inquiries, and guide clients through the reservation process while delivering exceptional support.

The role offers flexible full-time or part-time options, access to booking tools, and travel perks, with performance-based income potential. Hospitality experience is advantageous.