Remote Hospitality Support Specialist

Socket.dev; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote position

Training provided

Job summary

Socket.dev is seeking an Online Hospitality Support Coordinator to deliver remote administrative and customer support for reservations, scheduling, and client services. The role emphasizes accuracy, proactive communication, and a positive client experience in a virtual work environment.

The position suits organized, professional individuals who can work independently using online systems and collaborate with internal teams to ensure smooth service delivery.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online tools, email, and digital platforms.
• Ability to manage multiple tasks in a remote setting.

Responsibilities

• Provide online support for client inquiries related to reservations and scheduling.
• Assist with coordination of hospitality-related services, including accommodations and associated arrangements.
• Maintain accurate client records and reservation details in internal systems.
• Communicate professionally with clients via email, phone, and digital platforms.
• Review confirmations and documentation for completeness and accuracy.
• Provide general administrative and customer service support.
• Follow established procedures and workflows.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Strong communication

Organizational skills

Remote work ability

Attention to detail

Customer service experience

Job description

Socket.dev is seeking an Online Hospitality Support Coordinator to deliver remote administrative and customer support for reservations, scheduling, and client services. The role emphasizes accuracy, proactive communication, and a positive client experience in a virtual work environment.

The position suits organized, professional individuals who can work independently using online systems and collaborate with internal teams to ensure smooth service delivery.