Remote Hospitality Support Specialist

Destinationknot; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Destinationknot is seeking an Online Hospitality Support Coordinator to manage remote reservations, scheduling, and client communications. This role emphasizes accuracy, organization, and proactive service in a fully remote environment.

The ideal candidate works independently with strong written and verbal communication, excels at coordinating hospitality-related services, and maintains meticulous client records while delivering professional support across email, phone, and online platforms.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience with online tools, email, and digital platforms.

Responsibilities

• Provide online support for reservations and scheduling.
• Coordinate hospitality services, including accommodations.
• Maintain accurate client records and reservation details.
• Communicate professionally with clients via email, phone, and digital platforms.
• Review confirmations and documentation for completeness.
• Provide general administrative and customer service support.
• Follow established procedures and collaborate with internal teams.

Skills

Communication skills

Organization

Attention to detail

Remote tools

Multi-tasking

Customer service experience

Reliable internet

Job description

Destinationknot is seeking an Online Hospitality Support Coordinator to manage remote reservations, scheduling, and client communications. This role emphasizes accuracy, organization, and proactive service in a fully remote environment.

The ideal candidate works independently with strong written and verbal communication, excels at coordinating hospitality-related services, and maintains meticulous client records while delivering professional support across email, phone, and online platforms.