Remote Hospitality Reservations Specialist

Duquesa Travel Group; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to professional resources and .

Collaborative team environment

Job summary

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. You will deliver professional service while ensuring reservation information and client preferences are accurate, with ongoing onboarding and training.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Professional & dependable

Follow-up skills

Hospitality experience helpful

Job description

Duquesa Travel Group is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment. You will deliver professional service while ensuring reservation information and client preferences are accurate, with ongoing onboarding and training.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely.