Remote Hospice Triage Nurse - After-Hours Expert

UnitedHealth Group; Knoxville (TN); Remote; USD 48,000 - 72,000; Full time

Job summary

UnitedHealth Group is seeking a Hospice Afterhours Triage Nurse to coordinate after-hours hospice care needs and ensure continuity of care when centers are closed. You will respond to calls, perform skilled telephonic assessments, educate patients and caregivers, and coordinate with on-call staff to facilitate visits and follow-up.

You will assess clinical needs via telephone, document in the EHR, and apply professional nursing judgment while complying with policies and regulations.

Qualifications

• Current, unencumbered RN license in the state(s) of practice
• 1+ years of RN experience
• Ability to conduct effective clinical assessments via telephone
• Proficient with technology including EHR, email, internet, MS Office
• Willingness to obtain additional RN licenses as required (reimbursed)
• Strong critical-thinking, multitasking, and communication skills
• Reliable high-speed internet access for remote work
• Willingness to travel up to 25%-75% with valid driver’s license and insurance
• Spanish-speaking proficiency (preferred)

Responsibilities

• Respond to afterhours hospice calls promptly and use nursing judgment to determine next steps
• Conduct telephonic patient assessments using the plan of care and EHR
• Educate patient and caregiver on hospice guidance and symptom management
• Coordinate with on-call staff, pharmacies, DME vendors, and other agencies
• Document assessments and communications accurately and in real time
• Perform other related duties as assigned

Skills

RN licensure

Telephone triage

Technology literacy

Communication skills

Remote work readiness

Travel willingness

Driver's license

Spanish speaking

Education

RN education credential

Tools

EHR systems

Microsoft Office

Email/Internet

Job description

UnitedHealth Group is seeking a Hospice Afterhours Triage Nurse to coordinate after-hours hospice care needs and ensure continuity of care when centers are closed. You will respond to calls, perform skilled telephonic assessments, educate patients and caregivers, and coordinate with on-call staff to facilitate visits and follow-up.

You will assess clinical needs via telephone, document in the EHR, and apply professional nursing judgment while complying with policies and regulations.