Remote Higher-Ed Customer Success Specialist

Mcgraw Hill; United States; A distancia; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

McGraw Hill is hiring a Remote Customer Success Representative to support college faculty and administrators across the U.S. You will train, guide, and provide resources to improve educational outcomes, engagement, and equity while building loyalty.

Travel 5%-10% yearly, and collaboration with Sales and CS teams is essential. The role requires a Bachelor’s degree and 1–2 years in customer success or software implementation, preferably in higher education, with strong communication and

Formación

• Bachelor's degree required.
• 1-2 years in customer success or software implementation (Higher Education experience preferred).
• Strong communication and presentation skills for training customers.

Responsabilidades

• Build knowledge of McGraw Hill Higher Education products (Connect, SIMnet).
• Use Salesforce and Gainsight to manage pipelines and analyze data.
• Collaborate with Sales and CS teams to support retention and new opportunities.

Conocimientos

Communication skills

Presentation skills

Remote work ability

Growth mindset

Instructional design

Educación

Bachelor's Degree

Herramientas

Salesforce

Gainsight

Descripción del empleo

McGraw Hill is hiring a Remote Customer Success Representative to support college faculty and administrators across the U.S. You will train, guide, and provide resources to improve educational outcomes, engagement, and equity while building loyalty.

Travel 5%-10% yearly, and collaboration with Sales and CS teams is essential. The role requires a Bachelor’s degree and 1–2 years in customer success or software implementation, preferably in higher education, with strong communication and