Field Customer Success Advisor (Higher Education)

McGraw Hill; San Diego (CA); Hybrid; USD 66,000 - 90,000; Full time

Job summary

McGraw Hill is seeking a Field Customer Success Representative to support a defined Southern California and Nevada territory. The role requires travel to campuses and a strong ability to manage customer relationships from onboarding through renewal, with a focus on expanding digital adoption.

The successful candidate will have 5+ years in consulting or customer success, experience in higher education settings, and proven ability to upsell and renew.

Qualifications

• Five+ years of consulting or customer success experience in higher education or related field.
• Experience with account management, renewals, and upsell in a SaaS or educational technology environment.
• Strong communication, planning, and project management skills.

Responsibilities

• Own customer relationships as the primary contact throughout the lifecycle.
• Grow digital adoption and expand accounts through upsell and cross-sell.
• Manage and optimize the sales pipeline using Salesforce and Gainsight.
• Analyze data to identify trends and inform sales initiatives.
• Build relationships with faculty and administrators as trusted advisor.
• Ensure effective implementation and use of McGraw Hill technologies.
• Collaborate with commercial teams to drive value of products.
• Review customer journey and usage to identify next steps.

Skills

Customer success

Account management

Sales

Consulting

Higher Education

Communication

Project management

Analytics

Education

Bachelor's Degree

Advanced degree preferred

Job description

McGraw Hill is seeking a Field Customer Success Representative to support a defined Southern California and Nevada territory. The role requires travel to campuses and a strong ability to manage customer relationships from onboarding through renewal, with a focus on expanding digital adoption.

The successful candidate will have 5+ years in consulting or customer success, experience in higher education settings, and proven ability to upsell and renew.