Remote CMS Help Desk Specialist

Maximus; United States; Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Accommodations

Remote work available

Job summary

Maximus is seeking a Customer Service Representative for its remote Help Desk. The role focuses on end-user support, MFA, password resets, and access issues for CMS-related programs. You will work in a fully remote setup, interfacing with diverse user groups and project managers across the BOSC program.

Responsibilities include ticketing updates, remote desktop support, and maintaining workstation images. Candidates should have strong customer service and analytical skills and be prepared for

Qualifications

• High School diploma or equivalent; 0–2 years experience.
• Must be available to work Monday–Friday, 7:00 AM–7:45 PM EST.
• Strong verbal and written communication and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).

Responsibilities

• Provide desktop and remote end-user support to assigned sites and remote users.
• Diagnose, resolve, and follow up on user issues; document updates in ticketing system.
• Troubleshoot MFA and login/access problems and provide remote assistance.
• Coordinate with project managers to implement new technology into production support.
• Maintain workstation images and software deployments as needed.

Skills

Customer service

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Call center telephony equipment

Job description

Maximus is seeking a Customer Service Representative for its remote Help Desk. The role focuses on end-user support, MFA, password resets, and access issues for CMS-related programs. You will work in a fully remote setup, interfacing with diverse user groups and project managers across the BOSC program.

Responsibilities include ticketing updates, remote desktop support, and maintaining workstation images. Candidates should have strong customer service and analytical skills and be prepared for