Remote Help Desk Technician – Office 365 & Security+ Expert

BKD; Charlottesville (VA); Remote; USD 119,000 - 164,000; Full time

Job summary

BKD keeps a small, opinionated engineering team in Charlottesville, and the next opinion we need belongs to a Help Desk Technician. A senior seat in VA that values Penetration Testing, pays $119,000 - $164,000 for 5 years of it, and hands you the wheel early.

This position offers $119,000 - $164,000, comprehensive benefits, and genuine room to advance into leadership within technology. Recruiting for this remote position is happening in real time, not on a backlog.

Qualifications

• Experience in help desk and IT support operations.
• Strong ownership and ability to prioritize under pressure.
• Team player who shares credit and helps colleagues.

Responsibilities

• Profile CompTIA Security+ memory use and chase down leaks crashing Charlottesville nodes.
• Carry features from whiteboard sketch to Charlottesville, VA production without dropping the baton.
• Pair-program tricky CompTIA Security+ edge cases with engineers across Charlottesville, VA.
• Own the heads-down-and-happy edge cases in BKD's CompTIA Security+ billing nobody else wants to touch.
• Sit with technology users in Charlottesville to learn what the Office 365 Migration tool really needs.
• Shave milliseconds off the technology hot path that BKD users feel every click.
• Turn vague technology tickets into crisp, testable Office 365 Migration acceptance criteria.
• Pair with cross-functional partners to scope and deliver remote projects.

Skills

CompTIA Security+

Office 365 Migration

Tools

Office 365 Migration

Job description

BKD keeps a small, opinionated engineering team in Charlottesville, and the next opinion we need belongs to a Help Desk Technician. A senior seat in VA that values Penetration Testing, pays $119,000 - $164,000 for 5 years of it, and hands you the wheel early.

This position offers $119,000 - $164,000, comprehensive benefits, and genuine room to advance into leadership within technology. Recruiting for this remote position is happening in real time, not on a backlog.