Help Desk Technician

BKD; Charlottesville (VA); Remote; USD 119,000 - 164,000; Full time

Job summary

BKD keeps a small, opinionated engineering team in Charlottesville, and the next opinion we need belongs to a Help Desk Technician. A senior seat in VA that values Penetration Testing, pays $119,000 - $164,000 for 5 years of it, and hands you the wheel early.

This position offers $119,000 - $164,000, comprehensive benefits, and genuine room to advance into leadership within technology. Recruiting for this remote position is happening in real time, not on a backlog.

Qualifications

• Experience in help desk and IT support operations.
• Strong ownership and ability to prioritize under pressure.
• Team player who shares credit and helps colleagues.

Responsibilities

• Profile CompTIA Security+ memory use and chase down leaks crashing Charlottesville nodes.
• Carry features from whiteboard sketch to Charlottesville, VA production without dropping the baton.
• Pair-program tricky CompTIA Security+ edge cases with engineers across Charlottesville, VA.
• Own the heads-down-and-happy edge cases in BKD's CompTIA Security+ billing nobody else wants to touch.
• Sit with technology users in Charlottesville to learn what the Office 365 Migration tool really needs.
• Shave milliseconds off the technology hot path that BKD users feel every click.
• Turn vague technology tickets into crisp, testable Office 365 Migration acceptance criteria.
• Pair with cross-functional partners to scope and deliver remote projects.

Skills

CompTIA Security+

Office 365 Migration

Tools

Office 365 Migration

Job description

BKD keeps a small, opinionated engineering team in Charlottesville, and the next opinion we need belongs to a Help Desk Technician. A senior seat in VA that values Penetration Testing, pays $119,000 - $164,000 for 5 years of it, and hands you the wheel early.

Key Responsibilities

• Profile CompTIA Security+ memory use and chase down the leaks crashing Charlottesville nodes
• Carry features from whiteboard sketch to Charlottesville, VA production without dropping the baton
• Pair-program tricky CompTIA Security+ edge cases with engineers across Charlottesville, VA
• Own the heads-down-and-happy edge cases in BKD's CompTIA Security+ billing nobody else wants to touch
• Sit with technology users in Charlottesville to learn what the Office 365 Migration tool really needs
• Shave milliseconds off the technology hot path that BKD users feel every click
• Turn vague technology tickets into crisp, testable Office 365 Migration acceptance criteria
• Pair with cross-functional partners to scope and deliver remote projects

What You'll Bring

• Curiosity and a continuous drive to sharpen your technology craft
• An appetite for ownership that scales with the stakes
• A team player who lifts up colleagues and shares credit
• An instinct for prioritization when everything is labeled urgent

Most of BKD still fits in one Charlottesville building, and that scrappy closeness is exactly why its technology work stays sharp. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

This position offers $119,000 - $164,000, comprehensive benefits, and genuine room to advance into leadership within technology.

Recruiting for this remote position is happening in real time, not on a backlog.

Your Hardware Troubleshooting story isn't finished, and the next chapter might be a Help Desk Technician role here.