Remote Help Desk Technician I (CMS Support)

Maximus; Atlanta (GA); Remote; USD 25,000 - 30,000; Full time

Job summary

Maximus is seeking a Helpdesk Technician II to provide desktop and operational support to site and remote offices for CMS programs. This fully remote role requires success in CMS vetting after offer and entails diagnosing issues, remote assistance, and ticket-based communications.

You will work with project managers, maintain workstation images, and assist with software deployment tasks. A High School diploma and 1+ year experience are required.

Qualifications

• High School diploma or equivalent with 1+ year of experience.
• Strong verbal and written communication /customer service skills.
• Strong analytical and problem-solving skills.
• Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
• Highly detail-oriented, organized, timely, and customer service-oriented.

Responsibilities

• Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and remote access devices.
• Diagnose, resolve, and follow up on issues relating to various user concerns.
• Use remote desktop software to provide remote support and resolve issues for users at remote or home offices.
• Provide written updates for problem resolution in ticketing systems and documentation repositories.
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
• Serve as a technical liaison to project managers as needed.
• Maintain software and workstation image management, including imaging tasks for workstations.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Teamwork

Detail-oriented

Education

High School diploma

Tools

Microsoft Office Suite

Call center telephony

Job description

Maximus is seeking a Helpdesk Technician II to provide desktop and operational support to site and remote offices for CMS programs. This fully remote role requires success in CMS vetting after offer and entails diagnosing issues, remote assistance, and ticket-based communications.

You will work with project managers, maintain workstation images, and assist with software deployment tasks. A High School diploma and 1+ year experience are required.