Remote Help Desk Level 2 — Windows & SharePoint Support

Talantir; United States; Remote; USD 41,000 - 55,000; Full time

Job summary

Talantir is seeking a Help Desk Level 2 professional for a fully remote, year-long engagement with strong potential for extension. You will resolve escalated issues, manage incidents, and support a range of tools in a fast-paced AppOps environment.

Ideal candidates have a technical background, excellent communication, and the ability to thrive remotely. The role offers a competitive hourly rate and collaborative, Slack/Microsoft Teams-based work.

Qualifications

• Bachelor’s degree in IT or at least 4 years in IT support.
• Minimum 10 years in technical support or help desk.
• Proficiency with troubleshooting Windows-based environments.
• Strong interpersonal, customer service, and communication skills.
• Ability to work independently and escalate appropriately in fast-paced settings.
• Experience supporting a wide range of users, including senior managers.

Responsibilities

• Resolve or escalate technical issues logged by Level 1 analysts.
• Respond to tickets within SLA timelines.
• Troubleshoot software, hardware, and connectivity issues.
• Collaborate with AppOps and ADC Managers.
• Document resolution steps and update knowledge base entries.
• Administer SharePoint sites and assist with installations.
• Participate in meetings with managers and stakeholders.

Skills

Windows troubleshooting

Customer service

Communication

Independent work

Stakeholder coordination

Education

Bachelor’s degree in IT

Tools

Jira Service Management

SharePoint Administration

APIs & automation

Job description

Talantir is seeking a Help Desk Level 2 professional for a fully remote, year-long engagement with strong potential for extension. You will resolve escalated issues, manage incidents, and support a range of tools in a fast-paced AppOps environment.

Ideal candidates have a technical background, excellent communication, and the ability to thrive remotely. The role offers a competitive hourly rate and collaborative, Slack/Microsoft Teams-based work.