Remote MSP Help Desk Leader

Talantir

États-Unis

À distance

USD 80 000 - 90 000

Plein temps

14 jours+

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Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Résumé du poste

Talantir is seeking a dynamic Help Desk Manager with MSP expertise to lead our IT support team and oversee daily operations. You will manage incidents across Windows, macOS and Linux environments, coordinate escalations, and optimize service delivery for multiple clients.

You will oversee ServiceNow, Jira, and BMC Remedy usage, while implementing best practices for desktop support, networking, and security. Strong leadership and client-facing skills are essential in this fast-paced role.

Qualifications

Experience leading help desk operations in an MSP environment.
Strong understanding of LAN/WAN, VPNs, firewalls, and common IT infrastructure.
Proficient across Windows, macOS and Linux support.
Hands-on with ServiceNow, Jira or BMC Remedy ticketing systems.
Excellent communication and leadership to guide teams and clients.

Responsabilités

Lead and coordinate the help desk team to deliver prompt, professional technical support.
Manage escalations for software, hardware, networks and security issues.
Oversee tickets in ServiceNow, Jira, and BMC Remedy to track progress.
Develop best practices for desktop support and network administration.
Collaborate with clients to understand IT needs and provide guidance.
Monitor performance metrics and drive customer satisfaction.
Ensure security standards via firewall, VPN configurations and cyber measures.