Remote Help Desk Analyst - Tier 0/1 Support & PM Support

Sprezzatura; Arlington (VA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation time

Job summary

A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project management skills. Ideal candidates have a degree in a related field, relevant experience, and are proficient in ticketing systems like Jira or ServiceNow. This is an excellent opportunity to contribute to meaningful government technology solutions.

Qualifications

• Minimum of an Associate's Degree and four years of experience, or a Bachelor's Degree with two years of experience.
• In lieu of a degree, five years of relevant project management experience.
• One entry-level cloud/cyber certification is required.

Responsibilities

• Provide frontline Tier 0/1 support to the VINCI user community.
• Support project management activities including documentation and milestone tracking.
• Maintain visibility and keep workstreams on schedule.

Skills

Help desk experience

Technical support

Strong documentation skills

Communication skills

Customer service orientation

Problem-solving

Education

Associate's Degree

Bachelor's Degree in related discipline

Tools

Jira

ServiceNow

Job description

A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project management skills. Ideal candidates have a degree in a related field, relevant experience, and are proficient in ticketing systems like Jira or ServiceNow. This is an excellent opportunity to contribute to meaningful government technology solutions.